Frequently asked questions
HP innovation and environmental stewardship - FAQsHP innovation and environmental stewardship - FAQs
Does HP have an environmental policy?Does HP have an environmental policy?

Yes. Its principal features include the development of high-quality and environmentally sound products, services and solutions that reduce the use of hazardous materials, energy and other resources and enable recycling or reuse. We endeavour to conduct all aspects of our operations in an environmentally responsible manner, helping to lead global businesses toward a sustainable future. For more information on the HP environmental policy, visit: www.hp.com/environment

What does HP do to support environmental stewardship globally?What does HP do to support environmental stewardship globally?

HP is uncompromising in developing printing supplies that combine environmental enhancements with excellent print quality with reliable performance. Through the HP Design for Environment and HP Planet Partners programmes - in operation in every region throughout the world - we strive to reduce manufacturing waste, reduce or eliminate the use of hazardous chemicals, conserve resources and ensure efficient recycling or environmentally responsible disposal. We are committed to integrating environmental management into our business and decision-making processes, promoting good corporate citizenship and enabling customers to make conscientious purchases. And we regularly measure our performance and practice continual improvement.

What is the HP position on environmental management systems like ISO 14001?What is the HP position on environmental management systems like ISO 14001?

HP has company-wide ISO 9000 and 14001 certifications for its worldwide manufacturing operations. HP has operated a strong environmental management system (EMS) since the early 1980s, and has conducted environmental audits on its manufacturing operations since 1982. The ISO 9000 and 14001 certifications give an external "seal of approval" to a system the company has been using and improving for 20 years.

How does HP design products with the environment in mind?How does HP design products with the environment in mind?

Environmental stewardship is integral to HP engineering and manufacturing processes and inherent to our corporate values. Since 1992, the HP Design for Environment (DfE) programme has ensured HP creates printing products and supplies with environmental stewardship in mind at every stage of the lifecycle - from design, manufacture, performance and packaging through to customer use and end-of-life recycling. Using processes and guidelines that improve environmental design, HP develops printing supplies that are increasingly more efficient and recyclable.

HP Design for Environment programme - improving the environmental sustainability of HP products HP Design for Environment programme - improving the environmental sustainability of HP products
Does HP use recycled materials in the manufacture of new print cartridges?Does HP use recycled materials in the manufacture of new print cartridges?

As part of the HP commitment to manufacturing products that reduce environmental impact throughout their lifecycles, HP is innovating ways to increase the use of recycled content in some HP imaging products.

Does HP use recycled materials in packaging and is the packaging recyclable?Does HP use recycled materials in packaging and is the packaging recyclable?

HP works to make packaging more environmentally sound by reducing the amount of materials used, increasing the use of recycled materials and improving recyclability - all while maintaining product integrity and packaging strength requirements. A significant amount of packaging is made from 100% recyclable materials, and all packaging materials returned as part of HP Planet Partners are recycled.

What has HP accomplished in terms of material reduction, reuse and recyclability?What has HP accomplished in terms of material reduction, reuse and recyclability?

Specific to HP LaserJet Printing Supplies

  • HP has increased the average page yield per monochrome print cartridge by 80% since 1990.
  • Since 1992, HP has decreased the average number of parts per monochrome cartridge by 32%, and the average number of plastic resins by 55%.
  • External LaserJet print cartridge packaging uses a minimum of 30% post-consumer recycled content, while maintaining strength requirements.
  • Paperboard box and packaging inserts are recyclable through most municipal solid waste recycling programmes.
  • For many HP LaserJet Cartridges, HP has replaced polystyrene end caps with pulp-moulded end caps made from 100% post-consumer recycled paper.
  • Plastic parts weighing more than 25 g are marked with internationally recognised ISO symbols to aid material identification during recycling.
  • Installation guide inserts have been replaced with instructions printed on external packaging, saving approx. 350 tons of paper per year.

Specific to HP inkjet Printing Supplies

  • The elimination of adhesive used in large format HP inkjet Print Cartridges has increased their recyclability by 25%.
  • Modifications in HP inkjet Print Cartridges packaging and insert materials saved more than 2.5 million pounds of paper and paperboard materials in just 15 months.
  • Paperboard used for inkjet print cartridge packaging is made from 100% recycled material, with a minimum 35% post-consumer waste (in North and South America). Paperboard box and packaging inserts can be recycled through local authority waste recycling schemes.
  • Plastic parts weighing more than 25 g are marked with internationally recognised ISO symbols to aid material identification during recycling.

Are HP inkjet and LaserJet Cartridges designed to prevent refilling?Are HP inkjet and LaserJet Cartridges designed to prevent refilling?

HP Print Cartridges are intended for single use but are not designed to prevent re-use or refilling. They are, however, designed to operate with HP inkjet and LaserJet Printers as an integrated system to meet customers' performance, quality and reliability requirements. Output quality and consistency may suffer if their use is extended beyond the design lifetime. Gartner Group tests show that overall satisfaction ratings for refilled and remanufactured cartridges are significantly lower than for original cartridges.

Is it true that refilled and remanufactured cartridges are better for the environment because they reduce the waste that goes into landfills?Is it true that refilled and remanufactured cartridges are better for the environment because they reduce the waste that goes into landfills?

Remanufacture and reuse is only one facet of the environmental lifecycle. A complete approach to the environment considers all aspects of a product's lifecycle. Choices made and processes employed by the producer that affect product design, manufacturing, packaging, usage and final end of life will have a direct input on the total environmental footprint of a product.

Due to handling and other factors in the remanufacturing process, only some of the cartridges returned for remanufacture are reusable. Eventually, remanufactured and refilled cartridges must also be disposed of, preferably by being recycled.

HP constantly monitors and seeks to improve the environmental impact of all of its products - from design and manufacture through to distribution, use and end-of-life recycling. A robust network of product stewards work with designers, R&D teams, engineers and customers to identify, prioritise, recommend and implement environmental design improvements. And HP has instituted processes and programmes to:

  • Reduce energy consumption and conserve resources, reduce the use of hazardous materials, and design its printing supplies and packaging for greater recyclability
  • Reduce waste in packaging materials by reducing the amount of materials used and/or increasing the use of recycled materials and recyclability while maintaining product integrity and packaging strength requirements
  • Take back and recycle the majority of materials received, and to provide reclaimed plastic and metal materials for use in items produced by other industries

Does HP use ozone-depleting substances?Does HP use ozone-depleting substances?

HP has eliminated the use of chlorofluorocarbons (CFCs), HBFCs, halons, 1,1,1 trichloroethane (TCA), carbon tetrachloride and methyl bromide from the manufacturing processes of its printing supplies and packaging, and requires suppliers to avoid using these and other hazardous chemicals in during manufacture. Some ozone-depleting substances (ODS) are used in air-conditioning systems and halon fire extinguishers, but HP has been replacing these chemicals with safer substitutes in accordance with its ODS phase-out plan.

Do HP Printers produce any emissions?Do HP Printers produce any emissions?

All HP LaserJet and inkjet Printer Platforms are tested during development to measure airborne emissions. The concentrations of ozone, volatile organic compounds and particles anticipated to be generated under expected conditions of use are consistently below worldwide occupational health standards, as well as stringent indoor air-quality guidelines. Nearly 100 HP Printing Systems are voluntarily qualified as "lowemitting" products under the German Blue Angel and US GREENGUARD eco-label programmes. A number of HP products also carry eco-label specifications from other well-known programmes such as the IT Eco Declaration (formerly the Nordic Information Technology Organization), Taiwan Green Mark and TCO (Sweden).

To maintain a comfortable work environment, HP recommends that printer systems should be installed in well-ventilated areas. In addition, it is important to select media (papers), toners and inks that have been recommended for use with the system (refer to your user's manual).

Are HP products ENERGY STAR® qualified?Are HP products ENERGY STAR® qualified?

Over 280 HP products are ENERGY STAR® qualified. You can access the ENERGY STAR® qualified products list at:
www.hp.com/hpinfo/community/environment/energyeff.htm

Where can I get more information on the materials used in HP Printing Supplies?Where can I get more information on the materials used in HP Printing Supplies?

Material safety data sheets for HP Print Cartridges can be obtained at your convenience by visiting: www.hp.com/go/msds or have a closer look at our environmental profile sheets.

What is the HP Planet Partners programme?What is the HP Planet Partners programme?

The HP Printing Supplies return and recycling programme provides customers with an easy way to return and recycle original HP Print Cartridges and other consumables free of charge. Established in 1991, the HP Planet Partners programme demonstrates the long-standing HP commitment to the environment by providing state-of-the-art, environmentally responsible recycling for used HP Print Cartridges, diverting them from landfills.

HP Planet Partners - your role in helping HP improve the environmental sustainability of our products HP Planet Partners - your role in helping HP improve the environmental sustainability of our products
How do customers participate in the HP Planet Partners programme?How do customers participate in the HP Planet Partners programme?

It's free and easy for individuals and companies alike to participate in the programme. Pre-addressed postage-paid shipping envelopes and labels are available at www.hp.com/recycle with helpful instructions to ensure the most efficient and effective recycling possible. Customers need to simply put the cartridge in the envelope and post it.

For business customers wishing to return a large number of HP LaserJet and inkjet Print Cartridges for recycling each month, HP recommends participating in the bulk return programme, available in selected countries. Please visit www.hp.com/recycle for detailed instructions and local availability.

Where are HP Print Cartridge return and recycling programmes available?Where are HP Print Cartridge return and recycling programmes available?

As of December 2003, HP LaserJet and inkjet Print Cartridge return and recycling programmes are available to HP customers in more than 30 countries in Europe, Asia and North America. We are continuing to expand this programme to new countries and to provide customers with a convenient and conscientious way to return their used print cartridges to our recycling operations around the world. The countries where the programmes are available are listed on our website at: www.hp.com/recycle. If your country is not on the list, please check back later or call your local HP sales office to learn when the recycling programme you are interested in will be available in your country.

How does HP Planet Partners work for corporate customers?How does HP Planet Partners work for corporate customers?

HP offers special programmes for corporate customers, including bulk return for multiple HP Cartridges, free of charge. HP LaserJet and inkjet Print Cartridge collection centres can also be set up throughout a corporate site.

What happens to the printing supplies when they are returned?What happens to the printing supplies when they are returned?

All HP Printing Cartridges go through a multi-phase recycling process at HP or one of our partner facilities around the world. At the facilities, the packaging materials are separated from the cartridges and recycled independently. Print cartridges are sorted and shredded. The shredded cartridge materials are then separated into plastics, metals, and residuals of ink, foam or toner. These materials are further processed into raw materials that are then used to create new everyday products. Remaining materials and residual ink or toner are used to generate energy or disposed of in an environmentally responsible manner.

How much does HP spend worldwide on LaserJet and inkjet recycling?How much does HP spend worldwide on LaserJet and inkjet recycling?

We do not disclose this figure. Instead, HP seeks to reduce the environmental impact of all of its products - from design and manufacture through to distribution, use and end-of-life recycling. This requires a substantial investment. However, our commitment to the environment means being a leader in the development of environmentally sustainable business solutions for the common good. These are initiatives that we value and that our customers value - and for which HP has received numerous awards.

Does HP provide a financial incentive for returned empty cartridges?Does HP provide a financial incentive for returned empty cartridges?

HP believes strongly, as do many of our customers, that environmental responsibility is a paramount duty of any citizen of the world: from an individual person to a multinational corporation like HP. Every one of us ought to ensure that future generations inherit a planet which remains a beautiful place to live. Instead of offering any monetary reward, the cost-free HP Planet Partners programme provides HP customers with the opportunity to preserve natural resources and divert millions of kilos from the waste stream. We believe that this approach is supported by our customers, as millions of them participate in Planet Partners every year with the knowledge that their used HP Print Cartridges are being effectively and responsibly recycled - not simply discarded or directed to landfill.

Does HP make charitable contributions when customers return print cartridges?Does HP make charitable contributions when customers return print cartridges?

HP is recognised as a philanthropic leader among global corporations. In 2002 alone, HP contributed more than $62 million in resources worldwide to advance the ability of students, teachers, community residents and non-profit organisations to solve some of their most fundamental challenges. Our Global Citizenship objective articulates a philosophy we've held since HP was founded in 1939: "We believe good citizenship is good business. We live up to our responsibility to society by being an economic, intellectual and social asset to each country and community in which we do business. "

The HP Planet Partners programme is another facet of our corporate commitment to global citizenship and a more sustainable world, providing customers with a free, convenient and environmentally conscious way of returning and recycling empty HP Original Print Cartridges. HP undertakes this programme and the costs involved voluntarily in the interest of providing reliable end-of-life solutions, with the ease of use to encourage regular involvement in the programme.

In addition to HP inkjet and LaserJet Cartridges, does HP also recycle third-party cartridges?In addition to HP inkjet and LaserJet Cartridges, does HP also recycle third-party cartridges?

To ensure their smooth operation, our print cartridge recycling facilities are designed to process product materials with which we are familiar through original design and manufacture. Consequently, in its print cartridge recycling programme, HP accepts only HP Original Cartridges that have not been modified, refilled, abused, misused or tampered with in any way.

How many LaserJet print cartridges does HP recycle worldwide?How many LaserJet print cartridges does HP recycle worldwide?

More than 10 million HP LaserJet Print Cartridges were returned and recycled in 2003 worldwide through Planet Partners. That's an amount equivalent to around 850,000 per month. Over the year, that represents a weight equivalent to 30 Boeing 747 jets or 5.6 space shuttles at launch. More than 70 million LaserJet Print Cartridges has been recycled since the programme began, representing 13,257.6 miles - equivalent to 5 times the length of the Great Wall of China.

How many inkjet print cartridges does HP recycle worldwide?How many inkjet print cartridges does HP recycle worldwide?

2003 saw more than 1.8 million HP inkjet Cartridges returned and recycled worldwide through Planet Partners, bringing the total of HP inkjet Cartridges returned and recycled since the programme began in 1997 to 6 million - more than 360,000 kilos of material.

What percentage of total HP Print Cartridges sold are ultimately recycled?What percentage of total HP Print Cartridges sold are ultimately recycled?

For proprietary reasons, we cannot disclose this percentage. We receive and recycle a significant number of the cartridges we've sold on the marketplace. In the end, we rely on our customers to return their used print cartridges to our recycling operations around the world. The HP Planet Partners programme provides a convenient way to help our customers do this.

Where can I get more information on the HP commitment to the environment?Where can I get more information on the HP commitment to the environment?

There is a wide variety of information available at: www.hp.com/environment

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