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Tell me more about the HP Planet Partners program changes. |
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HP is expanding the HP Planet Partners return and recycling program to offer authorized retail recycling locations for HP inkjet and LaserJet print cartridges nationwide.
The first authorized retailer to pilot the program is Staples, and HP plans to introduce additional retail partners in early 2009.
HP is kicking off the pilot program with Staples in conjunction with America Recycles Week, offering customers yet another free and convenient way to responsibly recycle
HP cartridges. Since many customers already bring their used cartridges to retail stores when purchasing replacement cartridges, in-store recycling options at locations like Staples
provide an added customer convenience. Customers can drop off their used HP cartridges at more than 1,500 Staples locations across the United States for recycling through HP
Planet Partners and receive $3 back in Staples Rewards for each cartridge recycled, limit three cartridges per day.
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When will HP roll this program out to other retailers? Which ones? |
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While the HP Planet Partners program expansion is first piloting with Staples, HP is currently working to identify and hopes to name additional retail partners in early 2009.
HP cannot disclose current retail prospects while negotiations are in progress.
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Will HP authorized cartridge recycling be available at all Staples locations nationwide? |
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Yes. The pilot program with Staples will offer customers free and convenient cartridge recycling at more than 1,500 Staples locations across the United States.
Staples currently offers customers $3 back in Staples Rewards to for each HP ink and toner cartridge recycled in stores, limit three cartridges per day. Additionally,
authorized recycling locations will be listed at www.hp.com/recycle.
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Why is HP removing the envelopes? |
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Transitioning the HP Planet Partners program from envelopes to authorized retail recycling provides more convenient opportunities for customers to recycle HP print cartridges and reduces the
amount of shipping material required for recycling returns. Many customers already bring their used cartridges to retail stores when purchasing replacement cartridges, so offering HP print
cartridge recycling at Staples stores offers an added convenience for them. In addition, cartridge collection at retail recycling locations has the potential to improve transport efficiency,
as cartridges collected at retail locations will be transported in bulk to HP for recycling.
HP will continue to accept cartridges returned in envelopes customers have saved and provide customers with several other free, postage paid return options at
www.hp.com/recycle ,
including return envelopes, bulk collection boxes and printable labels. HP will continue to offer return labels in HP LaserJet cartridge packaging as well as online and in-store recycling options.
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What return options will be available for customers who use online ordering tools like HP SureSupply, hpshopping.com, etc., or who don't live near a Staples location? |
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HP continues to provide customers with several free, postage-paid return options at www.hp.com/recycle,
including return envelopes, bulk collection boxes and printable labels for HP inkjet cartridges. This change will not affect the return of HP LaserJet print
cartridges, which will continue to include in-box postage-paid return and recycling labels. Bulk collection boxes are also available for HP LaserJet cartridges at
www.hp.com/recycle. For customers not near one of the 1,500 Staples locations in the U.S., HP plans to introduce
additional retail partners in early 2009.
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Will HP continue to take back cartridges returned in envelopes? |
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HP will continue to accept all HP inkjet cartridges returned in envelopes. Even though HP will no longer include return envelopes in HP inkjet print cartridge packaging, HP will continue to
provide customers with several free, postage paid return options including return envelopes, bulk collection boxes and printable labels. Additionally, HP recognized that customers might have a
supply of saved envelopes at home and in-store cartridge inventory may still have envelopes until new shipments arrive.
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What are the environmental benefits in not using envelopes? |
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With the HP authorized retail recycling pilot program, customers have the convenience of recycling their HP print cartridges during their next trip to Staples. At the same time, HP is
reducing the amount of material required to return cartridges by ensuring that more cartridges are consolidated prior to shipment, rather than being transported individually.
For example, if all cartridges returned via in-box envelopes in 2008 were returned in bulk collection boxes from authorized retail recycling locations instead, HP estimates a reduction in the
amount of shipping materials totaling more than 600,000 pounds – enough to fill more than 15 tractor trailers.1 Additionally, transport efficiency may be improved as cartridges shipped in
bulk can be packed more tightly than those shipped individually – with twice as many cartridges fitting in the same amount of space.
1 Based on a nominal payload of 40,000 pounds; takes into consideration unused envelopes.
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Is this just a cost savings measure? |
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No. HP is committed to taking steps toward environmentally sustainable alternatives. If HP can achieve social responsibly at lower costs then everyone benefits, the environment,
customers and HP. HP established free print cartridge recycling through HP Planet Partners in 1991. As the program continues to evolve, HP strives to be convenient for customers,
as efficient as possible, and sustainable in the long-term. Transitioning the HP Planet Partners program from envelopes to authorized retail recycling provides yet another opportunity
for customers to recycle all HP print cartridges. While free and postage-paid return options remain available at
www.hp.com/recycle ,
offering authorized HP print cartridge recycling at Staples offers an added convenience for customers who already bring their used inkjet cartridges to retail stores when
purchasing replacement cartridges.
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How will customers know how to recycle HP inkjet cartridges once envelopes are removed? Will there be additional inserts in lieu of envelopes? |
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HP inkjet cartridge packaging will direct customers to HP authorized retail recycling locations right on the box. The packaging will read "New" and direct customers to
www.hp.com/recycle for locations near them and other recycling options.
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What is the HP printing supplies recycling program? |
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The HP Planet Partners program provides a responsible way to return your empty HP inkjet and LaserJet printing supplies for recycling - with the environment in mind.
It's free to you and is easy to use with HP authorized retail recycling location collection points and pre-addressed, postage-paid shipping materials available. In
the United States, HP has been recycling HP LaserJet printing supplies since 1991 and HP inkjet printing supplies since 1997.
HP inkjet and LaserJet printing supplies return and recycling is available in more than 47 countries, regions, and territories.
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Why does HP offer a printing supplies recycling program? |
| The HP Planet Partners program is a key part of HP's longstanding environmental
commitment and stewardship over the entire product lifecycle of its printing supplies. Returning empty
HP printing supplies through the program helps reduce the number of supplies that would otherwise end up in landfills. |
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Does the HP printing supplies recycling program recycle both HP
inkjet and LaserJet printing supplies? |
| Yes. |
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Where can I get more information about this program and how to recycle my printing supplies? |
| Information and materials for returning your HP inkjet and/or LaserJet printing supplies are
available here. |
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How do I return my HP LaserJet printing supplies? |
Return your empty HP LaserJet printing supplies using the packaging and pre-addressed, postage-paid label included with your new supply or return it to an HP authorized retail
recycling location. It's free and easy to use the HP Planet Partners program. A list of HP authorized retail recycling locations as well as postage-paid shipping materials are
available at our website.
For multiple HP LaserJet printing supplies (up to eight):
- Package empty supplies as described above. Tape up to eight single boxes together
(maximum 70 pounds). Use a single prepaid shipping label.
OR:
- Place empty printing supplies into collection box provided by HP or use your own box.
Use a single prepaid shipping label.
For a single HP LaserJet printing supply:
- Place empty cartridge into the bag and box that came with your new HP LaserJet printing supply.
- Close the box flaps.
- Place shipping label on the front of the box.
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Give the package to UPS during your next delivery or take it to an authorized UPS drop-off
center. For the location of your local UPS drop-off center, call 1-800-PICK-UPS (1-800-742-5877)
or visit http://www.ups.com/.
For more information, go to the
HP LaserJet supplies recycling
page and select your country.
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The prepaid UPS label for returning our HP LaserJet supplies was lost.
Where do I send the empty HP LaserJet printing supply? |
| You can order or print (US Only) a return label online in many countries. Click
here for instructions to order pre-addressed,
postage-paid shipping materials for HP inkjet and/or LaserJet printing supplies. You can also place an order by
calling 1-800-340-2445. There is no cost for this service. |
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How do I return my HP inkjet print cartridge? |
It's free and easy to use the HP Planet Partners program. Return HP inkjet or LaserJet print cartridges to HP authorized retail recycling locations,
click here to find a retail location near you. You may also order free pre-addressed, postage-paid envelopes and boxes.
You may also place an order by calling
1-800-340-2445.
Using the HP inkjet print cartridge collection box for 10 to 300 cartridges:
- Open the box and make sure the plastic liner is inside the box. Fill the box more than half full, but do not overfill the box, as this may cause the plastic liner to rupture.
- When the box is full, close the plastic liner and seal it with the attached tape.
- Close the box using the flaps, folding in from the two sides first.
- Seal the cardboard box using the attached adhesive tape. Affix the prepaid UPS ground label as shown.
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Give the package to UPS during your next delivery or take it to an authorized UPS drop-off
center. For the location of your local UPS drop-off center, call 1-800-PICK-UPS (1-800-742-5877)
or visit http://www.ups.com/.
Using the HP inkjet printing supplies return and recycling envelope (for a single return):
- Remove the protective strip from the envelope.
- Put the printing supply in the envelope and fold the flap over to seal the envelope.
- Give the sealed envelope to a U.S. Postal Service carrier or drop off at a
U.S. Postal Service office.
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Does HP recycle other printing supplies besides its own? |
| No. HP recycles only Original HP printing supplies. You may want to check with the company
that made the supply for its recycling information. |
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Why is it in HP's best interest to promote this program? Doesn't it cost money? |
HP offers the recycling program as a service to customers and to support our commitment to the environment. The
HP Planet Partners program requires a significant investment on the part of the company.
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Does HP pay for return of empty printing supplies? |
HP does not offer financial incentives for returning empty printing supplies. We do offer a free,
easy-to-use recycling program for our Original HP inkjet and LaserJet printing supplies. HP offers a return and recycling
program to support our company's commitment to the environment.
With the HP printing supplies recycling program, customers can choose to buy Hewlett-Packard printing supplies
that offer the highest quality and reliability in the industry, and still be environmentally responsible by
recycling their used printing supplies through the service we provide. The HP printing supplies recycling program
provides our customers with an environmentally responsible alternative to throwing empty printing supplies into
local landfills. HP provides return and recycling services free of charge to our customers.
PurchasEdge customers may recieve points for recycling Original HP print cartridges. For more information click here for brochure or go to
www.purchasedge.com.
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Don't you think more people would be motivated to return printing supplies if you offered a financial incentive? |
Customers around the world have participated in HP's printing supplies recycling program for
years because they know HP recycling programs are what is best for the environment. Customers participate in
doing what is best for the environment by helping to reduce the amount of waste that goes into landfills.
HP customers are motivated by the knowledge that their used printing supplies are being recycled responsibly.
Consumers recycle office paper and household goods such as newspaper, cans and bottles without financial incentive
because they know they have a shared responsibility; customers use these products and feel the need to dispose of
them properly. With HP printing supplies recycling programs available throughout the world, customers receive our
program positively. |
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Is the HP recycling program available worldwide? |
As of December 2007, the HP Planet Partners program is available in more than 47 countries, regions, and territories.
For international recycling information, please go to www.hp.com/recycle
and select the country in which you are interested.
If your country is not listed, please check this website periodically for updates. HP is continually adding
recycling services. |
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May I call UPS to come pick up the cartridge? |
| If you have regular UPS service, simply give your box(es) of empty print cartridge(s) to a UPS agent
during your next delivery or take it to an authorized UPS shipping center (for UPS locations, call 1-800-Pick-UPS or visit
www.ups.com). For requested UPS pickups, customer will be charged normal pickup rates. |
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What happens to the printing supplies when they are returned? |
| All returned HP printing supplies go through a state-of-the-art, environmentally responsible,
multi-phase recycling process. They're sent to recycling facilities located within the same region and are
reduced to raw materials that can be used to make new metal and plastic products. Plastics and metals from
recycled HP printing supplies have been used to make automotive parts, microchip processing trays, serving
trays, spools and other everyday, new products. HP is working to include qualified recycled content in select
imaging products and supplies. Most materials are recycled and some are also used in energy recovery, offsetting
fossil fuel consumption. |
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Does HP use materials from the recycling program in the manufacture of new HP products? |
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HP has developed an unprecedented, closed loop plastic recycling system that incorporates post-consumer recycled plastics – from sources such as water bottles and ink cartridges – into
the manufacture of new Original HP inkjet print cartridges. An engineering breakthrough, HP inkjet cartridges made from newly molded recycled plastic resins still meet HP's high-performance
standards. It took years of research and development and a team of dedicated engineers, chemists and partners to perfect this complex scientific process, the result of which lessens HP's
environmental footprint, while maintaining high standards for design innovation.
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Do you use a partner to help you recycle? |
| Yes. We enlist shipping companies to collect and return printing supplies. Once the
supplies have been returned, HP works with some of the most advanced recycling organizations in the
world to recover and recycle materials from used HP printing supplies. Because of the manner in which
they are constructed, the printing supplies cannot effectively be recycled using conventional, commercial
processes. Today, HP continues to invest considerable time, effort, and money in research and development
efforts directed toward improving recycling capabilities and recovering greater percentages of reusable
materials from empty printing supplies. |
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Does HP include environmental considerations in the design of its printing supplies as well as in the recycling of them? |
Yes. Environmental stewardship is integral to HP engineering and manufacturing processes and inherent
to our corporate values. HP embraces an industry-leading lifecycle approach that optimizes the environmental
characteristics of product design, manufacture, performance and end-of-life recycling options.
Through the Design for Environment
program, HP printing supplies are made using fewer materials, consume resources more efficiently and are easier to
recycle at the end of their use. Some specific improvements HP has made include:
Resource Efficiency
- Through design innovation has increased recyclability and resource efficiency by reducing the
average number of plastic resins used in HP LaserJet monochrome
print cartridges by more than half and the average number of component parts by more than a third.
Improved Recyclability
- Plastic parts in HP printing supplies weighing more than 25 grams are marked with internationally recognized ISO symbols to help material identification during the recycling process.
- The elimination of adhesive used in large-format HP inkjet printing supplies increased their recyclability by 25 percent.
Additional information about HP's environmental programs and initiatives can be found at: www.hp.com/environment
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Does HP use recycled materials in packaging and is the packaging recyclable? |
Yes to both. HP's redesigned inkjet and LaserJet print cartridge packaging
is expected to reduce greenhouse gas emissions by 37 million pounds in 2007.
- HP recently redesigned HP inkjet print cartridge multipack packaging which
combined with a previous change from PVC to PP/HDPE in 2003, has brought the total material reduction to over 80%.
The new packaging is made with recycled content paperboard.
- HP inkjet photo value pack packaging has been reduced by 10%, by weight, and recycled content paperboard
replaced PVC (#3) plastic.
- HP inkjet print cartridge tri-pack packaging sold in club stores has been reduced by over 40%, by weight,
and recycled PET (RPETG or #1) replaces "virgin" PVC (#3).
- HP single inkjet cartridge packaging in North America continues to use 80% recycled paper, minimum 35% post-consumer content, minimum.
- HP LaserJet print cartridge packaging now uses 45% less packaging material, by weight. Exterior corrugated cardboard carton
continues to be made from 30-85% post-consumer recycled content.
- Installation guide inserts for monochrome HP LaserJet printing supplies have been replaced with installation instructions printed
on the external packaging, saving approximately 350 tons of paper per year.
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Where can I get more information on the ink and toner materials used in HP printing supplies? |
| Material safety data sheets for many HP printing supplies can be obtained by visiting the HP website at
http://www.hp.com/go/msds. |
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Do HP print cartridges qualify for California's State Agency Buy Recycled Campaign (SABRC)? |
Yes, all Original HP LaserJet print cartridges and most original HP inkjet print cartridges
(see a list of non-returnable cartridges) are now
classified as recycled products for the California State Agency Buy Recycled Campaign (SABRC) reporting.
See list of SABRC qualified product numbers (PDF).
See SABRC product certification letter (PDF).
This is in accordance with the state statute, SB 1106, that went into effect on January 1, 2006. Since HP offers
a free and convenient end-of-life return and recycling program to customers, these products now qualify as recycled
products and can be included in state agencies' monthly totals of SABRC recycled product purchases. California state entities can
take advantage of competitive pricing on a broad range of products, including all HP printer supplies, through the
California Strategic Sourcing Initiative (CSSI) office supplies contract provided by the Department of General Services.
HP printer supplies are also available from other office and computer products dealers across the state.
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