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Hardware recycling FAQs
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Questions
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What can I send through this service? |
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| Any HP or non-HP brands of personal/office computer equipment or peripherals are accepted. This includes printers, scanners, fax machines, personal computers, desktop servers, monitors, handheld devices, etc. – along with their associated external components such as cables, mice, keyboards, etc. Larger computer equipment is accepted through the custom quote service. | |
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What can't I send through this service? |
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| The service is designed to handle only computer equipment and peripherals as described above and as outlined on the automated ordering web page. We do not accept monitors with broken glass. We do not accept other types of consumer electronic equipment such as VCRs, DVDs, televisions, etc. | |
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How much does it cost to return equipment through the automated service? |
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| There is not cost for the recycling of the first 5 items for consumers. Consumers are responsible for the shipping costs for sending equipment to HP. The cost of custom price quotes range from $1 to $120 per item, depending upon the type and quantity of hardware to be returned. The actual cost of your recycling service will be calculated when you enter your order, transportation and labor will be sent to you with the formal quote. See the pricing sheet for custom quotes to approximate your costs before requesting a quote. | |
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Can I pay with a credit card? |
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| Yes, our customer price quotes do accept payment by credit card. HP accepts VISA, MasterCard, or American Express. | |
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Can I pay with my HP account number? |
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| Yes, this service allows business customers to charge recycling services to their existing HP account. | |
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Is there a limit to how much I can send back using this service? |
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| The free recycling for consumers is limited to the first 5 items. More than 5 items require a customer price quote. There is no limit with the custom price quotes. | |
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What happens to the equipment after I send it in? |
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| All returned products go through a state-of-the-art, environmentally responsible, multi-phase recycling process. They're sent to a recycling facility and are reduced to raw materials that can be used to make new metal and plastic products. | |
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Can I select the charitable organization to which my equipment is donated? |
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| No. We do not offer a donation option through this service. | |
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When do I get my refund check? |
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| This is not a program in which you would receive a refund check for your equipment. In the past this service included an e-coupon when customers were charged for recycling. The e-coupon no longer is part of this program, since the recycling if at no cost to consumers.. | |
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Do I have to take my equipment somewhere or call someone to pick it up when using this service? |
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| For the free recycling, consumers are required to handle the shipping of their used equipment, and need to make all arrangements with their carrier. Please see the service agreement for shipping recommendations. For custom price quotes, transportation can be included, for a fee, which will include pick up at the customer location. | |
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How do I pack my equipment for shipment to HP? |
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| Customers are responsible for properly packaging and preparing their equipment for shipping. HP will work with customers to identify economical packing that will be manageable for receipt by HP. Small custom service orders will most likely follow the detailed packing suggestions. Large orders may simply be palletized and shrink-wrapped. | |
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Does HP provide boxes and packing materials for me to use? |
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| No, customers are asked to provide their own packing supplies. Original packaging or used boxes are acceptable as long as they are adequate for the weight of the equipment you are sending. Details about box selection and use are provided in the packing suggestions. | |
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Where can I get boxes and packaging for my equipment? |
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| Original packaging or used boxes are acceptable as long as they are adequate for the weight of the equipment you are sending. If needed, a packing material retail center or packaging service center (ex. your local US Post Office or Mail Boxes Etc.) should be able to assist you in identifying and supplying appropriate packing materials. Details about box selection and use are provided in the packing suggestions. | |
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Is there a limit to the number of boxes I can send back? |
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| No, there is not a limit to the number of boxes. | |
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Is there a size or weight limit per box when using the automated service? |
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| Yes. For each individual box used, the maximum size is approximately 24" x 24" x 24" and the maximum weight is 150 pounds. | |
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What if the carrier loses or damages my package? |
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| HP is not responsible for packages that are lost or damaged by the carrier. Please retain a copy of your invoice and your confirmation with tracking number(s) for your records so that any problems in shipping may be resolved with the carrier. | |
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Can I send my equipment back via air? |
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| The HP service is for ground transport only. Our shipping suggestions are also designed for ground transportation only. | |
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When using this service, what if I have questions? |
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| If you have questions about HP's recycling service you can contact HP by emailing recycling.quote@hp.com. For customized quotes, within one week of receiving your custom quote request HP will contact you by email (preferred) or phone to discuss your request in detail. If you are not contacted within this time, please contact HP by emailing recycling.quote@hp.com. | |
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When using this service, what if I have a large shipment of equipment and would like to ship a pallet or trailer load? |
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| Our ordering tool allows you to indicate the type of shipping material you will use. We will contact you if you decide to ship using a pallet or trailer load vs. individual boxes. | |
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What if I forget to remove my confidential data from a hard drive before shipping it? |
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| HP is not responsible for any data that is left on the hard drive. The customer should remove any data from the hard drive prior to shipment. | |
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What if I accidentally ship the wrong equipment? |
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| Equipment shipped by mistake cannot be recovered or returned. By using the service and surrendering your packed equipment to the transportation carrier, you relinquish any rights to the package and its contents. | |
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When using the custom price quote service, what if I am having problems placing my quote on-line? |
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| You can get assistance placing your order by emailing the HP's Customer Care center at recycling.quote@hp.com. The Customer Care center is staffed Monday through Friday from 8AM to 5PM Pacific time. | |
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What if I have other questions about HP's hardware recycling services? |
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| Click on Contact HP, and submit your inquiry. | |
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Can I use the e-coupon on print cartridges? |
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| Yes, the e-coupon is valid on cartridges. However the e-coupon is not valid on refurbished products, auction products, clearance sales, or with instant rebates. Customer must purchase an individual item priced $10 above the issued coupon value to qualify for use of coupon. For more information, or terms and conditions, please visit http://www.hp.com/hpinfo/globalcitizenship/environment/recycle/ecoupon.html. | |
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Why doesn't HP offer HW recycling in Maine? |
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| Maine regulations conflict with HP's ability to provide convenient pick-up at your doorstep recycling services. HP has communicated with ME DEP regarding ME DEP regulation issues that result in this service limitation, but some issues remain unresolved. HP may continue to work to resolve these issues as appropriate and reasonable. It is noteworthy that other companies have been found to state similar program limitations on their websites. | |
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I live in Maine and want to recycle, what do I do? |
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As of May 2006, ME DEP posted the following contact information on the web:
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Is there recycling service for Alaska or Hawaii residents? |
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| Yes, simply follow the steps for hardware recycling via www.hp.com/recycle. However because the unwanted hardware equipment must be shipped via cargo boat back to the mainland due to transportation laws, the price may be slightly higher than if shipping from within the continental US. | |
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