Consumer Buyback and Planet Partners Recycling Program

It's easy to get cash
for your old electronics

You're just a few clicks away from selling or recycling your old stuff.

The process is quick and easy, if your old equipment has remaining value we will provide you simple steps to follow to get cash back for your old gear, and if the gear has no value we will provides you options to recycle it for free. Either way our processes are secure and easy to use.


Get a buyback quote Recycle now

Program Overivew

Get a quote

Enter information about your product to obtain an instant Buyback quote. Upon completing the online quote process, you will receive an email confirmation which contains your Quote Number. You will need this Quote Number for future communications with MVI about the status of your transaction. If your product has no Buyback value, you are given the option to Recycle.

Shipping instructions

Shipping instructions for your product will be sent via email within one business day after the online quote process has been completed. It is important to use the shipping label(s) provided as it used to expedite tracking, identification and processing. You will have 30 days from the receipt of your shipping label to ship your Buyback product(s) or your transaction will be null and void and you will need to begin the quote process again.

Buyback check or Recycling confirmation

For the Buyback Option, completion of your claim includes the receipt and inspection of your product. You are given three options for payment of your Buyback amount: cash back check, HP gift card, or donate the Buyback amount to an HP approved charity. Once you are taken to the “Payment Option Information” page, please designate which one you prefer by using the pull-down menu under “Payment Mode”. The unit value will be rounded up to the nearest $5 increment for the HP gift card. Please allow 45 days from the time your Buyback claim is complete for receipt of your cash back check. If you have not received your cash back check after this time, please contact customer service Monday - Friday, 8:00 AM to 8:00 PM Eastern Standard Time at 1-888-285-2009 or e-mail customer service.

For the Recycling Option, once your product has been received, you will be sent an email confirmation and this will complete your transaction. If you have questions about HP recycling practices then please visit our web site at www.hp.com/recycle.

Payment Options

You are given three options for payment of your Buyback amount: cash back check, HP gift card, or donate the Buyback amount to an HP approved charity.

Cash back check: This option will provide you the buyback amount in the form of a check that will mailed via U.S. Postal Service to the address designated in your transaction.

HP gift card: Selecting an HP gift card will provide you with a gift card that can be used at www.shopping.hp.com. The unit value of the buyback will be rounded up to the nearest $5 increment for the HP gift card. (e.g. $41.75 unit value will result in $45 worth of gift cards). Gift cards are also mailed via U.S. Postal Service.

Donation: You may also donate the value of your buyback to charity. There are 15 charities you can choose from. Upon completion of the donation you will be provided with a receipt that may be used as proof of your donation.

The product in question must be received, inspected, and approved as sellable by Market Velocity to qualify for your selected payment option. After you select the payment option and Market Velocity as completed the review of your product, Market Velocity will mail your choice to the address provided in your registration or provide the donation information to our partner Truist. All checks are mailed via U.S. Postal Service to the address designated in your transaction. Please allow 45 days from the time your buyback claim is complete for receipt of payment. If you need assistance, please contact customer service.

Donate your value

The HP Consumer Buyback and Planet Partners Recycling Program provides the option of donating your buyback amount to HP approved charities using Truist. Truist provides PCI Compliant technology services that collect funds, distribute donations, and support receipting of donations to charities. The Truist Comprehensive and Processing Distribution Service is an effective solution with an emphasis on donor detail and acknowledgment and appreciation notifications from charities for donations. Truist ensures that each charity selected by donors is reviewed to meet the guidelines of 501(c)3 and USA Patriot Act compliance. This fosters the donors' confidence that their selected charity is eligible to receive contributions.

There are 15 charities you can choose from. Upon completion of the donation you will be provided with a receipt that may be used as proof of your donation.

The charities below are working closely with HP with this great donation option, click on their logo to see if there is value in your old products you can donate today!

United Way
World Vision